Notice of Privacy

Price Res S.A.P.I. de C.V. (Central reservations), with address at Huachinango 88 Lote 27 Manzana 4 SM 3 Cancún Quintana Roo 77500, Mexico, and internet portal www.aeromexicovacations.com, is responsible for the use and protection of your personal data, and in this regard you we report the following:

The person in charge of data protection is the Reservations Center, the person in charge in any case is Rafael Garduño Acosta from the Customer Service Department, who is located at the same address and who can be contacted at the email contact@aeromexicovacations.com.

Data we collect

Personal information

The personal data that is collected are: name, surname, telephone number, postal and email address. If you choose to pay by credit card, the credit card number, expiration date, name of the cardholder, and address of the credit card statement will be collected. When booking international flights, the date of birth, passport number and the name and telephone number of a person specified by the client who will not be traveling on those dates will be collected to serve as an emergency contact if necessary. When booking flights with a stopover or final destination in the United States, the nationality and gender of each passenger will be collected.

In the event that a reservation does not pass the risk verification protocol established by the Reservation Center, the reservation holder will be asked for the following information: a copy of the credit card on both sides and a copy of an official photo ID on both sides. sides.

For reconciliation of duplicate charges on the customer's credit card and refunds to personal accounts, a copy of the account statement will be requested.

This information is collected and saved when you choose to make a reservation with the Reservation Center through the internet, by phone, in person or in writing.

This Privacy Notice based on Article 10 section IV of the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), has the purpose of complying with the obligations derived from the legal relationship between the owner of the data. and Central reservations.

The owner may express his refusal to the processing of his personal data for those purposes that are not necessary or that gave rise to the relationship between the client and Reservation Center through the access, rectification, cancellation, opposition procedures that are described in the present Notice of Privacy.

Cookies policy

Non-personal information

Cookies are text files that are automatically downloaded and stored on the hard drive of the user's computer equipment when browsing a specific Internet page, which allow the Internet server to remember some information about this user, including their preferences for the display of the pages on that server.

For their part, web beacons are images inserted into an Internet page or email, which can be used to monitor the behavior of a visitor, such as storing information about the user's IP address, duration of interaction time on said page and the type of browser used, among others.

We inform you that we use cookies and web beacons to obtain personal information from you, such as the following:

Your browser type and operating system.
The Internet pages you visit.
The links that follow.
The IP address.
The site you visited before entering ours.

We collect and store non-personal information automatically every time you enter Reservation Center. This information is collected and used only to make constant improvements to the service provided to our customers.

How can I modify the way my browser handles cookies

There are 2 basic actions on handling cookies:

You can change your browser's permissions to accept or block cookies. The process may vary a bit depending on the browser. If you are interested in this option, you can do a search in Google (or the search engine of your choice) with the phrase "How to manage cookies in (name of your browser)".

You can delete all the cookies that already exist on your computer. Here is a guide on how to delete cookies (will open in a new window).

How your data is used

The data you provide will have the following purposes:

Process, complete, update, modify, cancel or print the services that you have contracted through the Reservation Center by the following means: electronic, telephone, in person or in writing
Sending notifications via email exclusively to inform about changes or events related to your travel itinerary: confirmation of contracted services, modifications, cancellations, refunds, balances and invitations to evaluate or comment on the contracted services and the service received from Central reservations, its employees or representatives.
Telephone calls to verify operations or transactions made via the internet, by telephone or in person if the Reservation Center or its representatives deem it necessary.
Telephone calls to request documents that establish the identity of the customer or the credit card holder if Central Reservations deems it necessary.
Telephone calls to request documents that establish the identity of the customer or the credit card holder if Central Reservations deems it necessary.
To constantly maintain and update databases that generate the statistics that allow Reservation Center to improve the services our clients receive.

Limit of use and disclosure of information

Only Central Reservations has access to the information collected (exclusively the owner's email) when you subscribe to our program of promotions, offers or services through email. Offers from third parties who are business partners, suppliers or affiliated companies of Reservation Center may be included in our emails. Promotional messages or notices are sent only and exclusively to those who have agreed to subscribe, messages and notices that you can unsubscribe from your email at any time by clicking on the link that appears for this purpose in each message we send.

How we protect your personal data

Reservations Central has implemented a sophisticated security system to protect our clients' information from unauthorized access. Our systems are configured with data encryption and encryption technologies built to the best industry standards. All data transmission from the Reservation Center sites is encrypted before it is sent using SSL-3 technology.

How you can have access to your personal data

The Federal Law on Protection of Personal Data Held by Individuals establishes 4 actions that you have the right to exercise over the personal data you provide: (i) access to your personal data to know the details of their treatment, (ii) as well how to rectify them if they are inaccurate, incorrect or out of date; (ii) cancellation when it considers that they are not required for any of the purposes indicated in this privacy notice, or are being used for non-consensual purposes or the contractual or service relationship has ended, or, (iv) opposition to the treatment of the same for specific purposes (known as ARCO rights).

If you need access to the personal data you provided, send to the email contact@aeromexicovacations.com in attention to Rafael Garduño Acosta, a request with the following:

Full name and telephone or address
Copy of an official identification with a photo or that accredits you as the owner of the data you wish to access or, where appropriate, as the legal representative of the owner.
Specify the treatment what you want to be done with the personal data collected.
Locator number. With this information we can quickly find your data.

Central reservations will notify the owner by email, within a maximum period of twenty days, counted from the date on which the request for access, rectification, cancellation or opposition was received, the decision adopted, so that, if appropriate, the same becomes effective within the fifteen days following the date on which the response is communicated. In the case of requests for access to personal data, the delivery will proceed after accreditation of the identity of the applicant or legal representative, as appropriate.

The aforementioned terms may be extended only once for an equal period, as long as the circumstances of the case justify it.

Data transfers

The personal data that you provide at the time of booking is shared with the suppliers or affiliated companies with whom you contracted to process and complete the services you purchased through Reservation Central. We never transfer personal data to people or companies outside the Reservation Center. The information that is transmitted to suppliers or affiliated companies with whom you contracted depends on the service you reserved:

Hotel, transfers, tours: your name and surname are exclusively transferred to the provider.
Flights that do not have a stopover or final destination in the United States: only your name and surname are transferred to the airline.
For flights with a stopover or final destination in the United States, only your full name, date of birth, and gender are transferred to the United States Government Transportation and Security Administration.
For car rental reservations, only your name, surname and address are transferred.

The purpose of transmitting the data listed above is necessary for the existence and fulfillment of the legal relationship between the client and Reservation Center. The owner may express his refusal prior to the processing of his personal data through the procedure described in this Privacy Notice, or else, the owner will have a period of five days so that, if applicable, express his refusal for the treatment of your personal data for purposes that are different from those that are necessary and give rise to the legal relationship between Central Reservations and the owner of the data. If the owner does not express his refusal to process his data in accordance with the above, it will be understood that he has given his consent for the treatment of the same, unless proven otherwise.

Changes to this Privacy Notice

Reservation Center reserves the right to modify or change this Privacy Notice if necessary. The changes take effect the moment they are published on any of your internet sites. These changes are published at the web address: www.aeromexicovacations.com/terminos-y-condiciones

When processing reservations with the Reservation Center, its representatives or affiliates electronically, by telephone, in person or in writing, the owner of the data accepts this Privacy Notice. If the user uses the services of www.aeromexicovacations.com, it means that he has read, understood and accepted the terms set forth above.